About — Reepal Shah

The Pattern

Walk into complexity. Build structure. Leave it better governed than you found it.

I am a Program Director and transformation leader with 20+ years across government, defence, APAC commercial, banking, retail, and logistics. I carry an NV1 Security Clearance and hold direct P&L accountability at programme scale — something most Program Directors do not carry alongside delivery responsibility.

What has held constant across every engagement is a single observation: the programs that fail do so for reasons that were diagnosable before the delivery phase began. Governance structures that look sound on paper but cannot make decisions at pace. Strategic definitions that diverge quietly between country leads, business units, and delivery teams. Value realisation frameworks that exist only in the closure report.

Over time I formalised that observation into the Integrated Transformation Execution Framework — a five-layer diagnostic I now use at program entry, at governance reviews, and when programs are already in trouble.

Career Chapters

2024–present

Government & Defence — Airservices Australia

Senior Implementation Lead for CMATS, ADOTS, and BVCS — three safety-critical systems with cross-agency governance across Airservices Australia and Defence. Established the Joint Support Procedures working group from scratch. Delivered $5M+ in cost savings through resource optimisation, schedule realignment, and effort validation. NV1 clearance active in a live operational environment.

2024–2025

Board Appointment — Mulgrave Country Club

Non-Executive Director — concurrent with Airservices Australia. Chair, Strategy & Systems Planning Committee. Governance & Risk Committee Member. First formal board appointment.

2022–2024

Cross-Sector Validation — Visy & Independent Advisory

Head of Operations Excellence at Visy Global Logistics — LEAN transformation across five countries, invoice cycle reduced from 75 days to under 30, visual management and CI culture deployed across the full logistics network. Independent consulting across supply chain design and operational workflow.

2019–2022

APAC Leadership — NCR Corporation

APAC PMO Director then Executive Director, Product Operations. Full accountability for USD 75M P&L and end-to-end customer delivery across 14 APAC countries. Directed 100+ professionals. Led the Next Generation Banknotes Program — 22,000+ NCR devices upgraded across Australia for Westpac, ANZ, NAB, Bendigo Bank, Coles, Kmart, Woolworths, Big W, and 7-Eleven. Recognised by NCR Global Executive Leadership as the benchmark for complex field-based programme execution.

2011–2019

Scale & Commercial Accountability — NCR Corporation

Program Manager through to SPA Program Director. First P&L ownership. AUD 30M+ project portfolio. 15-month partnership with BCG on vendor strategy and operational efficiency. Revenue growth from $24M to $30M (20% uplift). My ITEF thinking began in this period — early pattern recognition across complex multi-stakeholder programs.

2005–2011

Foundation — ANZ, Coles Group, BoAML, NCR/Fujitsu

Technical implementer evolving into Project Manager. Four years at Coles Group. ANZ and Bank of America Merrill Lynch. Operational credibility at implementation level — understanding what delivery actually looks like from the ground up before managing programs from above it.

Governance Capability

Cross-agency / regulatory
ASA–Defence Joint Support Procedures from scratch; NV1 active

Safety-critical program governance
CMATS, ADOTS, BVCS — live operational consequence if governance fails

Technology governance
ERP rollout (14 countries), PMO design, digital transformation oversight

Risk management
Risk dashboards, escalation paths, cross-stream coordination

Commercial / financial governance
USD 75M+ P&L, BCG co-delivery, revenue accountability

Operational governance
LEAN, 5S, DVM boards, CI framework — 5 countries

Board-level governance
Non-Executive Director, Mulgrave Country Club — Chair, Strategy & Systems Planning; Governance & Risk Committee Member

Credentials

NV1 Security Clearance — Active

PRINCE2 · Agile PM · Lean Six Sigma Green Belt · ITIL Foundation

Client Organisations

Airservices Australia Department of Defence NCR Corporation Visy Westpac ANZ NAB Bendigo Bank Bank of America Merrill Lynch Coles Group Woolworths Kmart Big W 7-Eleven

20 years building structure in complex programs.

Walk into complexity. Build structure. Leave it better governed than you found it.

Ready to have a conversation?