About

Sustainment & Support Readiness | OneSKY Program Manager (Aug 2026–present): Plans and integrates sustainment, supportability and operational readiness across CMATS, ADOT and BVCS.

Support Solution Implementation Lead / Program Integration Lead (Feb 2024–Aug 2026): Led support readiness and cross-program integration, RAID and executive reporting, and supplier governance. Established the Airservices–Defence Joint Support Procedures from scratch. Delivered $8M in cost optimisation over two years ($5M in Year 1, $3M in Year 2) through schedule alignment, resource optimisation and reduction of delivery inefficiencies. Active NV1 security clearance.

Current:

• Board Member, Destination Phillip Island Regional Tourism (since May 2026) — Member of the Audit, Finance, Governance and Risk Committee. Prepared the board's Digital Governance, IT & Artificial Intelligence Framework paper (September 2026).
• Non-Executive Director, Avenue Neighbourhood House at Eley Inc. — Elected unanimously at the AGM on 25 August 2026.

Former:

• Non-Executive Director, Mulgrave Country Club (April 2024–July 2025) — Chair, Strategy & Systems Planning Committee; member, Governance & Risk Committee. First formal board appointment.

Member, Australian Institute of Company Directors (AICD).

Head of Operations Excellence, Visy Global Logistics (Aug 2022–Jul 2023): Led Lean transformation across logistics and freight forwarding in five countries, establishing a sustained operating cadence for continuous improvement. Established a program framework across five countries. Redesigned a key customer's order-to-cash process, cutting the invoice cycle from 75 days to under 30.

Followed by independent consulting across supply chain design and operational workflow (to 2024).

APAC PMO Director, then Executive Director, APAC Product Operations (May 2019–Jul 2022): USD 75M P&L accountability for the Transaction Services portfolio across 14 countries. Led a 100+ person delivery and PMO organisation. Developed Southeast Asia's Total Installation Services offering (approximately USD 15M annual revenue opportunity). Consolidated five Southeast Asian delivery teams from 36 to 21 people (USD 200K annual savings). Standardised portfolio governance and executive reporting.

SPA PMO Director / Head of Project Management, South Pacific (Jun 2017–May 2019): AUD 35M customer-deployment portfolio. 25-person program, project and coordination team across Australia, New Zealand and India. Grew PMO revenue by 20% in two years. Partnered with BCG on supplier strategy and total cost of ownership.

Led the Next Generation Banknotes (NGBN) program: 22,000+ NCR devices upgraded across Australia for the Reserve Bank of Australia's polymer banknotes, for Westpac, ANZ, NAB, Bendigo Bank, Coles, Kmart, Woolworths, Big W and 7-Eleven, with no executive escalation. Recognised by NCR Global Executive Leadership as the benchmark for complex field-based programme execution.

Program Manager, rising to SPA Program Director: First P&L ownership. This period saw the beginning of ITEF thinking — building program frameworks that held beyond the immediate delivery cycle.

Technical implementer to Project Manager at ANZ (Technical Analyst from 2005), Coles Group (four years), Bank of America Merrill Lynch and NCR/Fujitsu.